Step 1 - After you confirm that the patient is in a private and quiet setting and you have their permission* to proceed with the video consultation, click the ‘Video Chat’ button along the top of the consultation.
Step 2 - Check 
to enable your microphone, camera and remember your preferences (optional).
Note: You may prevent certain participants from joining the video by clicking 'Prevent Other Consultation Participants From Joining', then unchecking their name. You can start as many videos during the active consultation as necessary, adding and preventing participants as desired.
When ready, click 'Start Video Chat'.
You will be taken directly into the video. Once your patient enables their video and audio, they will arrive in the video.
Step 3 - If other participants have been invited, you will be prompted to allow or deny them access.
*Examples of Permission Phrasing (also click here for the CMA Virtual Care Playbook):
1. Hello, this is Dr. ____ from ____ Clinic. Just a reminder that electronic communication is not a substitute for in-person communication or clinical examinations and may present increased concerns for privacy. Some health concerns can be addressed with virtual care alone, but in some cases I may ask you to visit a hospital or other health care facility, if necessary, for a physical examination.
Do you understand and are you OK to continue?
2. Hi, this is Dr. ____ from ____ Clinic. Please be reminded that:
Electronic communication and virtual care are not a substitute for in-person communication or clinical examinations. Some health concerns can be addressed with virtual care alone, but in some cases I may ask you to visit a hospital or other healthcare facility, if necessary, for a physical or further examination.
Virtual care is not a substitute for attending the emergency department, if urgent care is needed.
Virtual care has some privacy and security risks that could allow your health information to be intercepted or unintentionally disclosed.
In order to improve privacy and confidentiality, you should be in a private setting and should not use another person’s computer/device as they may be able to access your information.
Do you understand and are you OK to continue?
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