
Virtual Meeting:
- 'Meet Now' meetings are a way to meet with others (specialists, clinicians, patients, patient's family members or caregivers) via video or phone when patient info and history, past consultations, consultation notes, are not required.
- Meetings can be held immediately or scheduled into the healthcare provider's clinic schedule.
- Meeting info, such as type (video/phone), participants, date and a short note (if added after the meeting ends) are stored under 'Meet Now' > 'Past Meetings' for future reference. There, a 'Search' feature is available with criteria such as participant name, date range, care team member, and meeting type.
Video Meetings: multiple participants may be invited by the clinic to attend with a meeting ID and passcode.
Phone Meetings: two participants only. The healthcare provider's phone number will not be displayed to the patient.
You may wonder, 'why use the SK Virtual Visit platform to have a phone meeting, rather than simply phone someone?'... meeting info is kept for future reference (similar to the info kept for Video Meetings).
When you receive a phone call (which may be indicated by a 1-833# or the healthcare clinic's name), answer the call right away, listen to the message and wait on the line for the healthcare provider to connect.
Phone Calls from a Healthcare Provider Using 'SK Virtual Visit'
Virtual Patient Consultation:
- Patient consultations include patient information and history, past consultations, and consultation notes (if entered). Their information is saved within the system.
- Patient consultations are always booked into the healthcare provider's clinic schedule.
- Patients may invite up to two family members, caregivers or others to their virtual appointment. The invitation is sent by email and will include a unique meeting ID and passcode. Invitees must create an account in the 'SK Virtual Visit' app to join the consultation when invited by the patient.
- Healthcare providers may invite multiple guests (specialists, clinicians, patient family members or caregivers) to their patient's virtual consultation as well. The invitation is sent by email and will include a unique meeting ID and passcode. An account in the 'SK Virtual Visit' app is NOT required to join a consultation when invited by the healthcare provider.
- Patient virtual consultations will include a video call or, in certain situations, can include a phone call.
- Patient Consultations are stored under 'Consultations' > 'Completed' for future reference. There, a 'Search' feature is available with criteria such as Consult ID Patient Name, Province, Consultation Status, Care Team Members and Date Range.
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