Virtual 'Meet Now Meeting' vs Virtual 'Patient Consultation'

Virtual Meeting:

• 'Meet Now' meetings are a way to meet with others (specialists, clinicians, patients, patient's family members or caregivers) via video or phone when patient info and history, past consultations, consultation notes, are not required.
• Meetings can be held immediately or scheduled into the healthcare provider's clinic schedule.
• Meeting info, such as type (video/phone), participants, date and a short note (if added after the meeting ends) are stored under 'Meet Now' > 'Past Meetings' for future reference.  There, a 'Search' feature is available with criteria such as participant name, date range, care team member, and meeting type.

Video Meetings:  multiple participants may be invited by the clinic to attend with a meeting ID and passcode.

Phone Meetings:  two participants only. The healthcare provider's phone number will not be displayed to the patient. 

You may wonder, 'why use the SK Virtual Visit platform to have a phone meeting, rather than simply phone someone?'...  meeting info is kept for future reference (similar to the info kept for Video Meetings).

When you receive a phone call (which may be indicated by a 1-833# or the healthcare clinic's name), answer the call right away, listen to the message and wait on the line for the healthcare provider to connect.  

Phone Calls from a Healthcare Provider Using 'SK Virtual Visit'

 

Virtual Patient Consultation:

• Patient consultations include patient information and history, past consultations, and consultation notes (if entered). Their information is saved within the system.
• Patient consultations are always booked into the healthcare provider's clinic schedule.
• Patients may invite up to two family members, caregivers or others to their virtual appointment. The invitation is sent by email and will include a unique meeting ID and passcode. Invitees must create an account in the 'SK Virtual Visit' app to join the consultation when invited by the patient.
• Healthcare providers may invite multiple guests (specialists, clinicians, patient family members or caregivers) to their patient's virtual consultation as well. The invitation is sent by email and will include a unique meeting ID and passcode. An account in the 'SK Virtual Visit' app is NOT required to join a consultation when invited by the healthcare provider.
• Patient virtual consultations will include a video call or, in certain situations, can include a phone call.
• Patient Consultations are stored under 'Consultations' > 'Completed' for future reference.  There, a 'Search' feature is available with criteria such as Consult ID Patient Name, Province, Consultation Status, Care Team Members and Date Range.