Deactivate Account and/or Leaving a Clinic (Remove a Clinical User)

Step 1 - Complete a form to request removal from a clinic and/or to deactivate your account:

Account request/deactivate form used by Non-SHA Users(SCA, SMA, and ISC)- request New User accounts, Change to Existing User accounts, Deactivate User accounts:

https://www.ehealthsask.ca/services/Documents/SK%20Virtual%20Visit%20User%20Account%20Request%20Form%20%281%29.pdf

Account request/deactivate form used bySHA Users– request New User accounts, Change to Existing User accounts, Deactivate User accounts:

https://redcap.rqhealth.ca/apps/surveys/index.php?s=MR3KJDCFYW

Step 2 - SK Virtual Visit should only be used to supplement care and therefore all information should be recorded in your EMR or other records keeping system. For patient safety, please complete the following before requestion changes to your account:

• Make sure your patients have been notified of any changes
• Cancel any upcoming appointments,
• Notify any users of the cancellation of any scheduled Meet Now meetings and all reoccurrences

NOTE: There is currently no way to transfer a patient to another clinic. If you are moving to a new clinic, patients will have to be invited to the new clinic and they will remain a member of the previous clinic with all data appearing the in the previous clinic.