'Invite Patients' to Join Your Clinic

Patients must create an account and join a clinic to use the 'SK Virtual Visit' system for virtual consultations.  There are four ways a clinic can invite patients to their clinic:

Option 1:  Invite patients manually by Email or Text

Option 2:  Invite patients verbally with an Invite Code

Option 3:  Upload a .CSV File (multiple patient invitations)

Option 1 - Invite Patients Manually by Email or Text

Step 1 - From the left navigation bar, select 'Clinic', then 'Invite Patients'.

Step 2 - Fill in the details requested (fields with * are required):

• First Name (required)
• Last Name (required)
• Email and/or Mobile Number (if known)

Several individual patients can be invited at once by clicking 'Invite Another Patient' and following the steps above.

Step 3 - Once info is entered, click 'Send Invite(s)'

The 'Patient Invite Results' message will let you know the patients who were invited successfully.

Note: In the example below, the first patient was sent an email as their email address was known.  The second patient's email was not known, however an invitation was created with an 'Invite Code'.  See Option 2 below for instructions on inviting patients with their 'Invite Code'.

The patient(s) sent an email will be provided with instructions within that email. 

Refer to the following article for patient instruction on their process:

Connect With Your Healthcare Provider's Clinic After Receiving an 'Email or SMS Text Message'

To see the list of patients you have invited, select 'Clinic' from the left navigation bar, then scroll down to 'Invited Patients'. 

Previous invited patients who were re-invited will not appear, nor will they receive a second invitation.

Patients who have accepted the invitation and taken the steps to join your clinic will be removed from this list.  To ensure they are part of the system, select 'Clinic' from the left navigation bar, then scroll down to the bottom of the screen and click on 'View All Patients'.  Under 'Search for a Patient', enter either their First Name, Last Name or Health Card Number, then click 'Search'.

Option 2 - Invite Patients Verbally with an Invite Code

Patients can be invited to your clinic when an email address or cell phone number is not known. 

Step 1 - From the left navigation bar, select 'Clinic', then 'Invite Patients'.

Step 2 - Scroll down to 'Invited Patients'.           

Step 3 - An invitation has been created for the patient with an 'Invite Code'. Provide this 'Invite Code' to the patient verbally. 

Note:  Patients use the 'SK Virtual Visit' system on a platform that is set up specifically for patients, therefore, their platform works differently than your Clinic platform.

The patient has to download the 'SK Virtual Visit' app on their mobile device, or go to https://virtualvisit.saskatchewan.ca/ on their laptop/computer, and create a personal account.  After creating their account, the patient will enter their 'Invite Code' and will be connected to your clinic.

See this article for patient instruction on this process:

Connect With Your Healthcare Provider's Clinic After Receiving an 'Invite Code'

Patients who have accepted the invitation and taken the steps to join your clinic will be removed from the 'Invited Patients' list.  To ensure they are part of the system, select 'Clinic' from the left navigation bar, then scroll down to the bottom of the screen and click on 'View All Patients'.  Under 'Search for a Patient', enter either their First Name, Last Name or Health Card Number, then click 'Search'.

Option 3 - Upload a 'CSV File

This option allows your clinic to invite multiple patients all at one time.

Step 1 - From the left navigation bar, select 'Clinic', then 'Invite Patients'.

Step 2 - Scroll down to 'Invite Multiple Patients'.  If you are the office administrator/ staff with more than one healthcare provider, 'Select the Care Provider' from the drop-down.

Step 3 - Click the phrase, 'Click here to download CSV Template'.

Step 4 - Open the .CSV template.  IMPORTANT:  DO NOT alter Row 1 (the Headings row) as it must remain intact.  Doing so will create an error.

Step 5 - Enter patient's first names, last names, emails, and phone numbers into each column, starting on Row 2.  REMEMBER:  DO NOT add parentheses or dashes in the phone number field and if any information is unknown, leave the cell empty or blank.

Step 6 - The file must be Exported and Saved to .CSV.  At the top left of the document, select 'File', 'Export to', then 'CSV'.  NOTE:  DO NOT click 'Include Table Names' (if it appears).  Give the file a name and select a location where you wish to save it, then 'Save'.

Step 7 - Click on 'Import CSV' and select your newly saved file. 

Step 8 - A message will appear letting you know the import was successful.

I am searching for a patient, but I can't find them in my Virtual Clinic.