I'm Not Getting Notified When a Patient Cancels an Appointment

Your clinic has the OPTION to receive patient appointment notifications.  These settings initially default to OFF, however, can easily be turned on. 

'Notification' settings are applied on a per clinic user basis and may be set by either healthcare providers or the office administrator on behalf of the healthcare provider.

Notifications include:

• When an appointment is created
• When an appointment is cancelled

Notifications can be received by:

• Email only
• Text only
• Both

Step 1 - From the left navigation bar, select 'Account', then 'Notifications'.

Step 2 -  If you are an office administrator, click the drop-down to select the provider whose settings you are managing.  If you are the healthcare provider, this drop-down will not appear.

Step 3 - 'Check' the notifications you wish to receive.

Step 4 - Click 'Save' to save your settings.