'Clinic Settings' - Patient Appointment Notifications and Reminders

Your clinic has the option to send patients appointment reminders/notifications.   With virtual care patients can become distracted, therefore reminders are beneficial and recommended.

Notification settings are for the entire clinic, not per healthcare provider. 

• If someone is having an issue with an appointment time showing up at (what they believe to be ) the wrong time, they should check what their time zone is set to on their device.  Notifications are received based on a user's set time zone.
• Notifications are corrected for the time zone that the person is in when they log into their account, therefore if a person has travelled to a different time zone and their device automatically changes to that new time zone, the notification (and appointment time under 'Upcoming' or 'In Progress') will automatically change to reflect the new time zone.

Notifications can be sent by:

• Email
• Text
• Both

Notifications can be sent when:

• Appointments are created
• Appointments are cancelled
• Appointments are upcoming

Optional preset appointment reminder times include:

• 1 Day Before
• 1 Hour Before
• 15 Minutes Before
• 5 Minutes Before

Step 1 - From the left navigation bar, select 'Clinic', then 'Clinic Settings'.

Step 2 - Use the drop-downs to choose your clinic's notifications and reminders to patients. 

Click 'X Remove' to remove settings, if required.

Step 3 - Click 'Save' to save your settings.