Customize & Use 'Quick Messages' to Patients

With virtual consultations, patients are not always a captive audience and can get distracted.  A healthcare provider or his care team can send Quick Messages to scheduled patients from the 'Active and Waiting' room before entering a consultation, i.e.:

• They are behind schedule
• They are ahead of schedule
• They have been called away and the patient needs to reschedule their appointment

Customize Quick Messages

Healthcare providers can customize their own quick messages or support staff can set quick messages on behalf of doctors.

Step 1 - If you are connected with more than one clinic or location, choose the correct clinic/location from the drop-down under 'Select Clinic'.  If you only work out of one clinic, this drop-down will not appear.

Step 2 - From the left navigation bar, click 'Clinic', then 'Clinic Settings'. 

Support Staff/Office Administrator Screen:

Scroll down to 'Quick Messages' where a default list will appear. 

• Add new Quick Messages
• Search existing Quick Messages
• Edit existing Quick Messages
• Remove existing Quick Messages

From the drop-down under 'Provider' select a particular healthcare provider or leave blank for all healthcare providers in the clinic.

Add Message - Under 'Provider', select a particular healthcare provider or leave blank for all healthcare providers in the clinic. 

When creating a new message for 'All' providers, you have an option to add a provider's name into the quick message.  To do this, click 'Insert Provider Display Name Variable' in the spot where you want their name to appear.  Type the new message, then click 'Add Quick Message'.

Healthcare Provider Screen:

Scroll down to 'Quick Messages'.

• Add new Quick Messages
• Search existing Quick Messages

Use Quick Messages

Step 1 - From the 'Active and Pending' room, click the 'Send Quick Message' icon  on patient consultation bar.

Step 2 - Click on the drop-down and select a relevant pre-set message from the 'Quick Message' list, then click  'Send Message'.   

The patient will receive the message within the consultation chat area.  Also, if they have 'notifications' enabled on their device for the 'SK Virtual Visit' app, they will hear an alert.