On iPads SK Virtual Visit can be accessed through Google Chrome or Safari browsers. If users are unable to see or hear you it may be that permissions have been blocked.
On Chrome you can refresh your browser by clicking on the refresh button:
On Safari, you can also click the refresh button and then allow the permission:
Patients can also access video meetings via the mobile app
If users are still not able to hear or see each other, it may be a bandwidth issue. It is important that a pre-call test is done each day (by both the provider and the patient) before attending any meetings. This will help ensure that everything is set up correctly. More information about completing a pre-call test.
If you suspect that it may be a connection or bandwidth issue additional troubleshooting may need to be done. If it is determined that a bandwidth issue is causing the problem, you will need to talk to your local IT resource or your internet service provider.
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