Contact Us for Help

There are a few options to get help when using the 'SK Virtual Visit' platform:

Option 1:  From the 'SK Virtual Visit' system/app:

• Log In Screen > 'Help' (Clinics or Patients)
• Web on laptop or computer - Left navigation bar > 'More' (Clinics or Patients)
• Mobile device - Bottom navigation bar > 'Menu' (Patients Only)

Option 2:  By Email:  [e-mail]

Option 3:  Patient User MySask Support Line 1-844-767-8259 > Press '4'

                  Clinic User Support Line 1-888-316-7446

From the Log-In Screen

Clinics or Patients:

Step 1 - From the 'Log In' screen, click 'Help'

            

You will be directed to the section 'Getting Started', with helpful articles under these headings:

• Clinic Support
• Patient Support
• General
• Quick Meeting Support

Besides 'Getting Started', there are also specific sections for

• Clinic Support
• Patient Support

Step 2 - Scroll through the articles or use the 'Search' feature to look for help on specific features or answers to your questions. 

Step 3 - If your answers are not available in the posted articles, you may contact one of our Support Agents for assistance, by pressing the 'Chat' link, then type a message into the message bar describing your issue.

From the 'Home' Screen on Web (Laptop/Computer)

Clinics or Patients:

Step 1 - From the left navigation bar, select 'More', then click 'Contact Us'.

Step 2 - Select 'Click here to get help'.

Clinics will be directed to the section 'Clinic Support', with helpful articles under these headings:

• Patient Consultation Process
• Quick Meeting Process
• Virtual Clinic Management
• FAQ

Patients will be directed to the section 'Patient Support', with helpful articles under these headings:

• Appointment Process
• Managing My Account
• FAQ

There are also articles for both Clinics and Patients under the section, 'Getting Started'.

Step 3 - Scroll through the articles or use the 'Search' feature to look for assistance on specific features or answers to your questions. 

Step 4 - If your answers are not available in the posted articles you may contact one of our Support Agents for assistance, by pressing the 'Chat' link, then type a message into the message bar describing your issue.

From the 'Home' Screen on a Mobile Device

Patients Only:

Step 1 - From the bottom navigation bar, select 'Menu'.

Step 2 -  Click 'FAQ'

You will be directed to the section 'Patient Support, with helpful articles under these headings:

• Appointment Process
• Managing My Account
• FAQ

There are also articles for both Clinics and Patients under the section, 'Getting Started'.

            

Step 3 - Scroll through the articles or use the 'Search' feature to look for assistance on specific features or answers to your questions. 

Step 4 - If your answers are not available in the posted articles you may contact one of our Support team for assistance, by pressing the 'Chat' link, then type a message into the message bar describing your issue.