What should I do and expect during a consultation? – Zendesk AC Demo

Virtual visits can be a new experience for many. SK Virtual Visits wants to help our users to have the best experience while using our app.

In a consultation, you may be expected:

To check into the virtual waiting room before the health care provider joins the consult
To receive a message from the healthcare provider
To be asked to present your identifications, such as health card and photo identification
To accept or decline individuals whom you have invited to the consultation
To see other health care providers and care teams to join the consultation only if you consent as a team consultation
To be asked to provide consent by the health care providers
- This can include signing a document and uploading it to the chat
To be asked to upload documents to the chat, only if you consent

In a consultation, the Healthcare provider may:

Provide documents through the chat
May identify themselves, reveal their location and place of medical license
- If the health care provider does not do so, you may ask for the information to which they must provide
Request permission to invite another Healthcare provider into the consultation. This may include a Resident or Clerk or another physician that they may feel your should be included into your care plan

In a consultation, you would be expected to:

Keep your tablet or phone relatively still to help with audio and video quality.
Remain in front of the camera for the provider to see you
Speak clearly for the provider to hear you
Let the provider know if there is someone with you during the consultation including introducing the individual as well as their relationship to you.
Mute yourself to limit disturbance in case of high-level background noise
Present concerns as directly as possible and include clear pictures if the physician requests them
Provide feedback if requested

***You can leave the consultation at any moment***