Ensure you have the latest version of the 'SK Virtual Visit' app installed on your device.
Ensure you have updates installed on your electronic device.
Movement can cause the video to freeze or disconnect. For best results during the consult please ensure you are in a stable location, not walking or driving, with your device placed on a steady surface.
Your internet bandwidth may be too poor for the video feature to work properly. If so, the practitioner may proceed with the consultation via non-VoIP (non-voice over internet protocol) phone call instead. It is important you answer immediately.
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