SK Virtual Visits, with reference to the Canadian Medical Association, has established guidelines for users to follow before their consultations. These guidelines would help ensure accurate and rapid service while safeguarding the integrity and privacy of all parties' Personal Health Information and Personal Information.
Guidelines to prepare you for consultations:
- Choose a device that you are comfortable with
- Ensure the device is fully charged or plugged in
- Ensure the SK Virtual Visits application has been downloaded, installed, and up to date if you are using the app
- Use the pre-test to make sure audio and video are working properly on your device
- Use wired internet connection if possible for stable and faster connection
- Do NOT use public Wi-Fi
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Ensure you have your health insurance card with you for the consultation
- You may also need a photo ID if your health insurance card does not have a picture
- Bring any recorded data and/or information about symptoms you wish to share
- Bring any questions you want to ask
***If the consultation is for a child, the child MUST be present for at least a part of the session***
Guidelines to prepare your environment:
- Make sure your seat is comfortable
- Consider closing windows in your environment, so that your voice does not carry to your neighbors'
- Ensure proper lighting for video
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Choose a private space to ensure others cannot see or hear you and the consultation.
- Try using headphones/earphones to ensure privacy, safety, and clarity
- Eliminate surrounding noise if possible
What Are The Electronic Requirements to Use Virtual Healthcare?
(Canadian Medical Association, 2021)
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