What Should I Do and Expect During a Consultation? – Zendesk AC Demo

Virtual visits can be a new experience for many and it is our desire to help SK Virtual Visit users have the best experience while using the app.

Before and during a consultation, you can expect:

To receive appointment notifications and reminders from the healthcare provider or their clinic
To check into the virtual appointment before the healthcare provider joins you
The healthcare provider to identify themselves
To chat with the healthcare provider during the appointment (similar to text messaging)
To be asked to present your identification, such as health card and photo identification
To invite other participants (family, caregivers, or other healthcare providers giving you care) to join yourself and your healthcare provider in your virtual consultation and also accept or decline individuals whom you have invited (if required)
Other healthcare providers and care team members to join the consultation - with your consent
To be asked to upload documents to the chat for your healthcare provider to review - with your consent
The healthcare provider may also upload documents to the chat
To upload photos of a specific area of concern you wish the healthcare provider to assess
To have a video call with the healthcare provider and other invited participants
To wait within the consultation while your healthcare provider has a video chat with another member of their clinic care team

During a consultation you would be expected to:

Be in a private and quiet area
Keep your tablet or phone relatively still to help with audio and video quality
Not be driving a vehicle during the consultation
Remain in front of the camera for the provider to see you
Speak clearly for the provider to hear you
Let the provider know if there is someone with you during the consultation
- Introduce the individual
Mute yourself, if necessary, to limit disturbance in case of high-level background noise
Present concerns as directly as possible
Provide feedback if requested

*You can leave the video chat or consultation at any moment

After a consultation, you can:

View the consultation as often as needed - viewing chat notes, uploaded documents or photos
Request to close a consultation which is still active and 'In Progress'